Refund Policy

Effective Date: January 1, 2025

At Dein Wachstumscode, we are committed to delivering high-quality cloud services, mobile development, and game development solutions. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Important: Due to the custom nature of our technology services, refund eligibility depends on specific circumstances and project stages. We encourage clients to review this policy carefully before engaging our services.

1. General Refund Policy

Our services are primarily custom-developed solutions tailored to individual client requirements. As such, our refund policy differs from standard product-based refund policies. Refunds are evaluated on a case-by-case basis considering project stage, work completed, and specific circumstances.

2. Service Categories

2.1 Cloud Services

Monthly Subscriptions:

Cancellation can be requested at any time
Service continues until the end of the current billing period
No refunds for partial months
Pro-rated refunds may be considered for service outages exceeding SLA guarantees

Annual Subscriptions:

Refunds available within 30 days of initial purchase if service has not been actively used
After 30 days, pro-rated refunds may be issued in case of significant service failures
Early cancellation fees may apply as outlined in service agreements

2.2 Custom Development Projects

Mobile Application Development:

Initial deposits are non-refundable once project work commences
Refunds for project cancellation calculated based on work completed
Milestone-based payments are non-refundable upon milestone acceptance
Final payments non-refundable after project delivery and acceptance

Game Development Projects:

Development deposits non-refundable after initial concept and planning phase
Refunds considered only if we fail to meet agreed specifications
Asset creation fees non-refundable once assets are delivered
Testing and QA phase payments non-refundable once phase begins

2.3 Consulting and Design Services

Technology Consulting:

Hourly consulting fees non-refundable for time spent
Retainer fees refundable for unused hours with 30 days' notice
Strategy documents and deliverables non-refundable once delivered

UI/UX Design Services:

Initial concept and research fees non-refundable once work begins
Design iteration fees non-refundable after presentations
Final design assets non-refundable after client approval

3. Refund Eligibility Criteria

3.1 Eligible Circumstances

Refunds may be granted in the following situations:

Service Non-Delivery: We completely fail to deliver agreed services
Material Breach: We materially breach the terms of our service agreement
Technical Impossibility: Project becomes technically impossible to complete through no fault of the client
Significant Delays: Unreasonable delays caused entirely by our team without client contribution
Quality Issues: Deliverables fail to meet explicitly documented specifications and we cannot remedy the issues

3.2 Non-Eligible Circumstances

Refunds will NOT be granted in the following situations:

Change of mind or business direction by the client
Client failure to provide required resources or feedback
Delays caused by client-side factors
Subjective dissatisfaction with creative elements after approval
Technology changes or market conditions outside our control
Third-party service failures or cost increases
Requests made after final project delivery and acceptance

4. Refund Request Process

4.1 Submitting a Request

To request a refund:

Contact us in writing via email or through our contact form
Include your project/service reference number
Clearly explain the reason for the refund request
Provide supporting documentation if applicable
Submit within timeframes specified in your service agreement

4.2 Review Timeline

Initial acknowledgment: Within 2 business days
Detailed review: Within 10 business days
Resolution decision: Within 15 business days
Processing approved refunds: Within 30 days of approval

4.3 Required Information

Refund requests must include:

Client name and contact information
Contract or invoice number
Service or project description
Payment date and amount
Detailed explanation of refund basis
Any relevant correspondence or documentation

5. Refund Calculation Methods

5.1 Percentage-Based Refunds

When partial refunds are granted, calculation considers:

Percentage of project completion
Resources allocated and hours worked
Deliverables already provided
Third-party costs incurred
Administrative overhead

5.2 Deductions

Approved refunds may be reduced by:

Processing fees (typically 3-5%)
Third-party costs already incurred
Value of deliverables already transferred
Restocking fees for physical materials
Currency conversion fees if applicable

6. Payment Method

Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed:

Bank transfers: 5-7 business days
Credit card refunds: 10-14 business days
PayPal refunds: 3-5 business days
Wire transfers: 7-10 business days

Processing times may vary depending on financial institutions.

7. Alternatives to Refunds

Before pursuing refunds, we encourage consideration of alternatives:

7.1 Service Credits

Credits toward future services
Extended support or maintenance periods
Additional features or enhancements

7.2 Project Modifications

Scope adjustments to meet budget constraints
Timeline extensions to address concerns
Resource reallocation to different priorities

7.3 Mediation

Third-party mediation to resolve disputes
Structured renegotiation of terms
Collaborative problem-solving sessions

8. Dispute Resolution

If you disagree with our refund decision:

Request a detailed written explanation of the decision
Escalate to senior management for review
Propose mediation through mutually agreed mediator
Pursue resolution according to contract terms

We are committed to fair resolution and will work in good faith to address concerns.

9. Chargebacks

We strongly discourage initiating chargebacks without first contacting us. Chargebacks may result in:

Suspension of services
Account termination
Collection proceedings for amounts owed
Legal action for damages

We prefer to resolve disputes directly and fairly.

10. Special Circumstances

10.1 Force Majeure

In cases of force majeure preventing service delivery:

Mutual agreement on project suspension or cancellation
Refunds for undelivered work after deducting costs incurred
Option to reschedule project for later date

10.2 Business Closure

In the unlikely event of business closure:

Proactive client notification
Refunds for undelivered services
Transfer of deliverables and source materials
Assistance with service transition

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

Be posted on our website with updated effective date
Apply to services purchased after the change date
Not affect existing service agreements unless mutually agreed
Be communicated to active clients via email

12. Contact Information

For refund requests or questions about this policy:

Dein Wachstumscode
Yusuf-Gottschalk-Weg 3/4
84525 Wittmund, Germany
Phone: +4986487217263
VAT ID: 63249349
Email: Contact via website form

13. Governing Law

This Refund Policy is governed by German law. Disputes shall be subject to the exclusive jurisdiction of courts in Wittmund, Germany.

Best Practice: We recommend discussing project scope, deliverables, and payment terms thoroughly before beginning any engagement. Clear communication prevents misunderstandings and ensures successful project outcomes.

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